Super Agent

Why Culture Matters

Regardless of politics, there is something to be learned from the widely talked about scandal behind the lane closures at the George Washington State Bridge. The latest news surrounding the issue is that Governor Christie’s Deputy Chief of Staff, Bridget Anne Kelly has been fired for arranging the traffic jams in order to punish a town mayor who didn’t endorse Christie for re-election.

Christie says he had no knowledge of or involvement in the closures. So the question is: if Kelly is solely responsible, what made her feel confident enough to act on behalf of the leader of the state? The answer can be boiled down to culture and what it does or doesn’t permit.

More importantly, how does this relate to you?

When was the last time your clients evaluated the culture of their organization? People work safely when the culture supports and promotes safety, and people sue if they are in a hostile environment that permits it. Julie Ferguson of Workers Comp Insider wrote in a blog post that “truly excellent companies stand out: safety is a pervasive value that you notice from the minute you walk in the door until you leave.” And, studies show that employees who believe they work in a safe environment experience significantly fewer injuries.

What outcomes might improve if your clients were to develop and foster a culture that is alignment with their goals, beliefs and values? Would supervisor/employee communication improve? Would employees return to work faster? Consider having this conversation with your existing clients. And if you’re an agency owner or sales manager, take the opportunity to also evaluate the dynamics of your own culture.

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